BuilderStudy

Warranty & Support

Separate builder quality from builder response.

Estimated time: 2 minutesModule 3 of 6

Draft implementation note: The source survey does not designate required questions, so this test form does not assume required status. Fields explicitly marked optional remain optional.

1. Did you report a problem to the builder?
2. How easy was it to submit the warranty request?
Very difficultVery easy
3. How quickly did the builder acknowledge your request?
Very slowlyVery quickly
4. How would you rate the builder’s communication?
5. How professionally were you treated?
6. How well did the builder investigate the issue?
7. Was the issue covered under warranty?
8. Was a repair attempted?
9. How would you rate the quality of the repair?
10. Did the repair solve the problem?
11. Overall, how would you rate the builder’s warranty service?
12. What do you wish the builder had done differently?

Optional response.

Capture wiring pending. This draft does not submit data externally. Low ratings and serious response outcomes will be routed to manual review when implemented.